Returns & Refunds

Ensure product to be returned is in the exact same condition as its original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity)

Do not accept packages that are damaged, ripped, opened or in bad condition upon delivery.

The Merchant will not initiate refund/replacement for:

  • Any product that exhibits physical damage to the box, packaging, tags or to the product.
  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.
  • Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.
  • Any product from which the UPC (Universal Product Code) has been removed from its original packaging.
  • Innerwear, lingerie, socks, Personal hygiene items (combs, barrettes, hair curlers, hair wigs, hairpieces, sex toys, Fragrances, Beauty products (Creams, Consumables (Food items, beverages ) Cigar and other similar products). If you would like your refund transferred to a bank account. Kindly send your bank details to and a bank refund will be effected in 7 business days.